Frequently Asked Questions
Everything you need to know about shopping with Petkit
How do I determine the right size for my pet?
We provide a detailed size chart on every product page. We recommend measuring your pet's neck, chest girth, and back length to ensure the perfect fit for our apparel and accessories.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. For hygiene reasons, items with excessive pet hair or signs of wear cannot be accepted.
How long does shipping take?
Standard shipping typically takes 3-7 business days. We also offer expedited shipping options at checkout if you need your pet's new outfit for a special occasion.
Are the materials used safe and durable?
Absolutely. All Petkit fashion items are crafted from high-quality, non-toxic fabrics designed to withstand active play while remaining gentle on your pet's skin and fur.
Can I track my order after it has been placed?
Yes, once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
Do you offer international shipping?
Currently, we ship to over 20 countries worldwide. International shipping rates and delivery times vary based on the destination and are calculated at checkout.